Privacy Policy
Effective Date: 06-19-2025
Welcome to the website and services of PT. Digital Ventura Integrasi (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
1. Information We Collect
We may collect the following personal information from users:
- Name
- Address
- Email address
- Phone number
- Product knowledge data
This data is collected when you interact with our services, such as signing up for our chatbot solution, submitting a form, or communicating with our support team.
2. How We Use Your Information
We use your personal information to:
- Provide and improve our AI-powered chatbot and support services
- Communicate with you regarding your inquiries or service updates
- Personalize your experience on our platform
- Analyze service usage to enhance system performance and reliability
3. Third-Party Services
To provide our services, we integrate with the following third-party APIs:
- OpenAI API: Used for AI-powered RAG (Retrieval-Augmented Generation) chatbot features.
- WhatsApp API: Used for delivering chatbot responses via WhatsApp messaging.
These third-party services may process certain data according to their own privacy policies. We ensure that our integrations comply with relevant data privacy and security standards.
4. Data Storage and Security
Your data is stored securely using encryption and access controls to protect against unauthorized access, disclosure, or alteration. We implement appropriate technical and organizational measures to safeguard your personal data.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.
6. Your Rights
Depending on your location (e.g., Indonesia, Malaysia, Singapore), you may have certain rights over your personal data, including:
- Accessing or requesting a copy of your personal data
- Requesting corrections or updates
- Requesting deletion of your data, where applicable
To exercise these rights, please contact us using the contact information below.
7. International Users
Our services are primarily targeted at users in Asia, including Indonesia, Malaysia, and Singapore. By using our services, you consent to the transfer and processing of your data in accordance with this Privacy Policy.
8. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our services after the update means you accept the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
PT. Digital Ventura Integrasi
📧 Email: [admin@divine.co.id]
🌐 Website: https://www.divine.co.id